At MedExpress, we're passionate about making prescription medications accessible to our customers. We believe you should be able to access the treatments you need without waiting weeks for a family doctors appointment or in a long pharmacy queue.

Through our quick and easy digital consultation process, we'll collect the information we need for our licensed clinical team to make a judgement on if a treatment is safe and effective for you. If so, we'll deliver it directly to your door. No waiting times, no queues, just clinically-led treatment to help our customers reach their goals.

You'll need to be over 18, and living in either Alberta, British Columbia, Manitoba, Ontario, or Saskatchewan. Unfortunately we won't be able to deliver treatments to any other provinces.

No. We specialize in providing quick and hassle-free access to certain prescription treatments, but we'll never replace your family doctor.

Yes. When you use our service, your medical data and order history is completely confidential and stored securely. You can read more about how we keep your data safe in our privacy policy.

First, complete our quick online consultation. If you're suitable, we'll recommend some treatments for you to choose from.

After selecting your preferred treatment from these options and checking out, one of our clinicians will review your order to confirm the treatment is safe for you.

Once they've approved your prescription, we'll deliver it quickly and discreetly to your door.

You don't need an existing prescription to order with MedExpress. Our clinicians will issue a prescription if they agree that the treatment you want is suitable for you.

Our quick and easy digital consultation is designed to make sure our clinicians have all the information they need to make a decision, and to save you time visiting a pharmacy or family doctor in person.

No, at MedExpress you can reorder your treatment as you need it. There's no ongoing contract or hidden fees, and you're always in control.

One of our licensed clinicians will review your consultation to make sure the treatment is suitable and safe for you. This also gives them a chance to ask you for any extra information they might need to make a decision. Once a prescription is issued, we'll deliver your medication directly to you.

Our clinicians normally review orders within 24 hours. It may take longer if they need more information from you before they can safely issue a prescription.

Our partner pharmacy aims to ship within 1 to 3 working days across Alberta, British Columbia, Manitoba, Ontario and Saskatchewan. Some treatments, such as weight loss medication, may require additional safety checks prior to authorization. The delivery time only begins once your treatment has been authorized and dispatched, not from the time you place your order.

The shipping options may vary between provinces and is managed by our partner pharmacy. To simplify this for you, shipping is free for all of our customers.

To dispatch your order, our clinicians first need to approve and issue a prescription. If done by 3pm EST Monday to Thursday, we can dispatch your medication on the same day. Anything approved after that will be dispatched the following Monday.

When you can reorder depends on which recommended treatment you have chosen.

We will email you with a reminder as soon as it’s time to order your next dose, so your treatment can progress smoothly and hassle-free.

Due to regulations, we don’t offer discounts on treatments. However, we do offer access to Patient Support Programs (PSPs) which can give you ongoing reduced treatment prices.

PSPs are set up by treatment manufacturers. Along with reduced prices, they’ll give you useful resources, directly from the manufacturer.

We’ll ask you if you want to join a PSP as part of our online consultation. This means our customers can get:

• Expert care and support from our teams
• Access to reduced pricing using PSPs
• Additional advice and resources from the manufacturers of their treatment

Patient Support Programs (PSPs) are designed to improve the access and affordability of treatments. They’re set up by treatment manufacturers and offer:

• Ongoing reduced prices (with savings of up to 23%, which can amount to over a hundred dollars)
• Useful resources about the treatments, direct from the manufacturer

Yes! We’ll ask you if you want to enrol in a PSP as part of our online consultation. This allows us to offer access to reduced pricing for our customers.