FAQs

First, complete our quick online consultation. If you're suitable, we'll recommend some treatments for you to choose from. After selecting your preferred treatment and checking out, one of our clinicians will review your order to confirm the treatment is appropriate. Once they've approved your prescription, we'll deliver it quickly and discreetly to your door.

You don't need an existing prescription to order with MedExpress. Our clinicians will issue a prescription if they agree the treatment you want is suitable for you. Our quick digital consultation is designed to give our clinicians the information they need to make a decision.

You can pay using Apple Pay, Google Pay, and all major credit and debit cards (including American Express, Visa and Mastercard).

We charge a program fee alongside the treatment costs. It covers a review of your consultation by a licensed Canadian clinician to make sure the treatment is safe and effective for you, issuing your prescription, and ongoing support from our customer support and clinical teams throughout your treatment.

At this time, MedExpress does not offer insurance coverage or rebates on prescription medications. We're reviewing future options, but currently prescriptions are paid out of pocket.

One of our licensed clinicians will review your consultation to make sure the treatment is suitable and safe for you.

Our clinicians normally review orders within 24 hours. It may take longer if they need more information from you before they can safely issue a prescription.

No. At MedExpress you can reorder your treatment as you need it. There's no ongoing contract or hidden fees, and you're always in control.

We'll give you the option to share your primary care provider details and consent to share information about your treatment. You can remove your details and withdraw consent at any time by contacting our customer support team.

Our online consultation gives you an indication of treatments you're likely to be eligible for. If our prescribers decide the treatment you've ordered isn't suitable, we'll automatically process a full refund for the medication to your original payment method.

Shipping is free for all orders.

Our partner pharmacy aims to ship within 1 to 3 working days across Alberta, British Columbia, Manitoba, Ontario and Saskatchewan. Some treatments may require refrigerated shipping.

Yes. Every order is shipped in plain, neutral packaging with no branding or labels.

Orders placed via medexpress.co/ca are delivered exclusively to addresses in Alberta, British Columbia, Manitoba, Ontario and Saskatchewan.

At MedExpress, we're passionate about making prescription medications accessible. Through our quick digital consultation process, we collect the information our licensed Canadian clinical team needs to make a judgement on suitable treatment.

You'll need to be over 18 and living in Alberta, British Columbia, Manitoba, Ontario or Saskatchewan.

No. We specialize in quick, hassle-free access to certain prescription treatments, but we'll never replace your family doctor.

MedExpress began in the UK in 2013 and now supports customers in Germany and Canada as of 2025.

Yes. Your medical data and order history are completely confidential and stored securely.

MedExpress works with Canadian-registered doctors and nurse practitioners for the safe prescription of medications. For dispensing and shipping, MedExpress partners with a registered Canadian mail-order pharmacy authorized to dispense and deliver medications across Canada.