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A licensed Canadian practitioner reviews your answers and recommends an option only if you're eligible.

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Delivering in AB, BC, ON, MB & SK

Contact us

Our support team is here to help whenever you need us. Choose the contact option that works best for you.

General questions

Find answers about shipping, treatments and placing an order in our FAQs.

Message us

Drop us a message and our team will get back to you as soon as possible. We reply to customer-care emails within 48 hours.

Call us

Our team is here to take your call from 8am to 10pm EST, Monday to Sunday. Call 437-747-6681.

Contact FAQs

Can I order over the phone?

The fastest way to place an order is on our website — choose a treatment type from the homepage and click the orange button to get started.

Can I return a product or order?

For safety reasons, we cannot allow medicines to be returned. If you have unwanted or expired medicine, please take it to a local pharmacy for safe disposal.

Where can I find your privacy policy?

You can find out how we use your data in our Privacy Policy.

How can I get help in an emergency?

In a medical emergency always call 911 immediately. MedExpress cannot help in an emergency. For non-urgent medical attention, call your primary care provider or visit your local pharmacy. For side effects or questions about your treatment plan, contact our support team.

How do I make a complaint?

MedExpress has a written complaints policy. To lodge a formal complaint, please contact our support team. We aim to acknowledge all formal written complaints promptly.

Ready to start?

Complete a free online consultation in about 2 minutes. You'll only see treatment options if a licensed Canadian practitioner determines you're eligible.

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MedExpress cannot help in a medical emergency. In an emergency, call 911.